Support

Create a request in your personal account

Step 1: Registration and Authorization

To create a request to the Financial or Technical Department, you need to register and log in to your personal account.

Step 2: Proceeding to Create a Request

While on the main page, you can go to the request creation section by clicking "Submit a ticket" (Fig.1).

Alternatively, from any tab in your personal account, you can use two methods (Fig.2):

1. Through the "Support" section (1), then select "Support tickets" (2), and click "Add" (3).
2. By clicking on the icon next to your login (1), then click "Add" (3).

Fig.1

Fig.2

Step 3: Filling Out the Request Form

After proceeding to create a request, fill in the form fields (Fig.3):

• Subject (mandatory field): briefly indicate the topic of your inquiry.
• Service (optional field): select the service to which the request pertains for a quicker response from specialists.
• Department (choice between Technical Support and Financial Department): choose the department whose specialists you are addressing.

Fig.3

Note:

Financial Department — for questions regarding:

• Closing documents for accounting
• Cost of services and components
• Refunds or recalculations due to service cancellation
• Changing the IP address on a service
• Ordering a pass to visit the data center
• Issuing or renewing an SSL certificate
• Domain registration or renewal

Technical Support — for technical questions and issues with access to services. Specialists from the Technical Department work only in text format via requests from the personal account.

Step 4: Problem Description

In the text input field of the request, provide a detailed description of your question or issue.

Below is a form for attaching files to the message, if necessary.

Step 5: Sending the Request

After filling in all the fields, click the "Send" button.

Note: Requests are processed in the order they are received; please wait for a response.

Technical Support Email: support@smartape.net

Financial Department Email: sales@smartape.net